Earlier this year I
started to feel business slip and then I saw that word in the papers –
RECESSION! Looking at my mortgage payment I took in a deep breath and thought
about two restaurant owners, John and Bill. John goes to a hospitality
conference. Bill can’t make it. A severe looking economist gets up to speak,
‘We’re heading into a deeper economic decline than the great depression.’
John is horrified, next day he fires three waiters, starts using cheap ingredients
and stops his weekly advert.
End of the month Bill asks John, ‘How’s business?’
John replies, ‘You haven’t heard? Crap! We’re heading into a deeper economic
decline than the great depression. You?’
‘Great,’ says Bill, ‘we seem to be the only ones advertising, customers tell us
our service is the best and they don’t get quality like this anywhere.’
John’s response
reminds us that recessions can become self-fulfilled prophesies. We expect the
worst, stop taking positive action and lo and behold – look, the doomsayers
were right, I’ve got no business! That’s not to say the recession is all in our
heads, if you’re in business you may well be experiencing decreased demand,
increased debt, and margins as tight as Bernie Madoff’s new sleeping quarters. But,
you also probably have fewer viable competitors and if you look you’ll find
investment bargains. One man’s problem is another’s opportunity, we realise the
opportunity by adjusting our approach.
And so our story
about John and Bill continues...
When John hears about how well Bill is doing by ignoring the doomsayers and
just getting on with business, the light bulb goes on and he goes back to what he was doing before – he
rehires, uses good ingredients and puts his advert back. But when Bill finds
out that there is a recession he has a different revelation: he starts doing more. He launches
karaoke on Tuesdays, speed dating on Thursdays and all-day takeaways. Next
month Bill will start a 2nd restaurant, when a vacancy opens at John’s
old place.
Recessions work when
they inspire our innovation, when they move us to find new and better ways to
do things. Bill Gates said, ‘The biggest impediment to progress is success.’
Success makes us complacent. Pain is there to motivate us to raise our game. That
means doing more of the things that work: face-to-face meetings with qualified
prospects, follow-up thank you gifts with requests for referrals, and growing
relationships through association membership. But it also means trying new things
like hand-written birthday cards, email newsletters or how about rewarding your
team for coming up with winning ideas to reduce costs and increase profits. Some
of those things may not work or work immediately, the important thing is to take
action. Despondency is the death of action. If you’re feeling despondent it’s
because you expect things to ‘just work’ but the reason you’re in business is
because things, don’t ‘just work’ they require people like you to solve
problems.
Take out your
business card, whatever the title under your name you can cross it out and
scribble in ‘Problem Solver’. Recession or no recession, if you’re in business
you solve problems and as Brian Tracy likes to say, the reward for solving
problems is getting bigger problems to solve. Right now most of us have got one
or two more problems to deal with, welcome the opportunity to stretch your
problem solving muscles because the stronger those muscles, the more money,
power and influence you will amass. The thing is if you think you can’t because
of something called a recession, you won’t. Henry Ford said, ‘You think you
can, you think you can’t, you’re always right.’ If you think you can’t you
won’t even bother trying, if you think you can, you’ll give it your all. It may
not be easy but if it was easy someone else would have done it long ago and got
all the reward, it takes someone willing to roll up their sleeves and solve a
problem. If it seems impossible remember what Nelson Mandela said: ‘It only
seems impossible until it is done.’
What do CNN, Fedex,
Sports Illustrated, GE, HP and MTV have in common? They all started during a
recession. These organisations prove that there is no bad time to build a
business. Right now there may even be a few advantages. Recessions are like
veld fires, they scorch away the diseased, mangled overgrowth, releasing
nutrients allowing fresh, green shoots to sprout. If you can dig your roots in good and deep
during times like these, when the cycle turns, as it inevitably does, you will
be around to reap the rewards. It’s your choice. This recession will make you
bitter or better, want to get better? Ask yourself right now, what can I do
differently to improve my chances of success? Now, go do it!
Justin Cohen is an international
speaker. This article is based on an inspirational video he created, to view it
go to www.biglittlestories.com
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