WHEN YOU FEEL LIKE KING SO WILL THEY

How to turn your customers into stark, raving fans

A recent study shows that there are three main reasons for our customers deciding that they no longer want to do business with us. For 15% the reason is price, for 15% the reason is quality but for 70% the reason is us - they don't like dealing with the people in our organisations. From this it may that the most important people in our companies are our customers, in fact, the most important people are staff, because if they’re not happy, if they don’t feel like king, it’s unlikely that our customers will.  Emotion is contagious, our people need to be fired with passion or our customers will fire us with passion!

In this presentation delegates will learn to:

• Fire themselves with passion even when they’re not feeling so passionate
• Use the law of connection to build long lasting client relationship
• See service as a way of life rather than a corporate strategy
• Discover the four keys to unlocking the door to great service
• Channel their passion to achieve career and company targets. 

With a combination of cutting edge research, humor, entertaining stories and practical take-home tools, Justin will help your people to turn your customers into stark, raving fans. This presentation is based on Justin’s book, How to get people to want to do what you want done, Available at bookstores nationwide.

‘After Justin came to speak to the optometrists, turnover has doubled.’
Tanya Peche, Sales Manager, EDCON

‘Justin delivered a powerful message that will have a long lasting effect on our people. We are experiencing early returns on our investment with a clear increase in sales numbers.
Raymond O’Neil, MD, HSBC MIDDLE EAST

'Your phenomenal presentation exceeded our greatest expectations and clearly those of the delegates. Yours were the highest ratings.'
Danél Bosman, Event Manager, Siyanqoba Seminars