The most important single ingredient in the formula of success is knowing how to get a long with people.
Theodore Roosevelt 

Many studies report that as much as 90% of career or business success depends on our social skills. In a high-tech world, relationships count more than ever. You’ve heard: it’s not what you know it’s who you know. The way it really works is: it’s not who you know, its how you treat who you know. People do business with who they know, like and trust. Whether you want to bond with your clients, staff, or team members this program will show you how.

In this presentation your staff will learn ten key interpersonal skills:

• Resolve conflict by responding instead of reacting.
  
• The Zulu principle of Ngiyakubona or positive recognition
• Express appreciation
  
• Power listening
  
• Know their objective
• Be polite, patient and persistent
• Respect the other person's free will
• Express positive expectations
• Focus on making it right rather than being right
• Do what they say.